Privacy Policy – Soqya Company

At Soqya, we prioritize the protection and confidentiality of our customers’ and partners’ data. We are committed to implementing the highest security standards to ensure that all the information we collect is processed in complete confidentiality and is used only for the specified and authorized purposes. We employ the latest technologies and security procedures to protect your data from unauthorized access, modification, or disclosure. Please read this policy carefully to understand how we collect, use, protect, and share your personal data, as well as your rights regarding it.

1. Introduction

Soqya is committed to providing services of the highest quality while respecting the privacy and confidentiality of the data of all users, donors, and partners. This policy aims to clarify how your data is collected, processed, and protected, as well as the circumstances under which it may be disclosed. This privacy policy is an essential part of the terms and conditions of using Soqya’s services.

2. User Data

User data at Soqya includes:

  • Personal Data: Such as name, phone number, email address, and any other information provided when registering or communicating with us.

  • Usage Data: Includes data about the device used (device language, system type, browser) and interaction patterns with our website and services.

  • Interactive Data: Such as correspondence with the support team, inquiries, and data entered in request or donation forms, or surveys.

3. Data Collection and Storage

  • Data Collection: By using our website or communicating with us, you agree to the collection of your data for the purposes outlined in this policy.

  • Data Storage: All data is stored on secure servers with the latest protection standards to ensure that unauthorized access is prevented.

  • Data Deletion: You may request the deletion of your personal data or account closure by contacting our support team. All related information will be deleted after processing the request according to the established procedures.

4. Data Usage and Disclosure

  • Usage: Soqya uses your data to provide its services, monitor project execution, ensure service quality, improve user experience, and develop our services.

  • Internal Access: Access to your data is restricted to authorized employees only who need it to perform their tasks.

  • Disclosure to External Parties: Soqya may share some data with partner entities or service providers to execute projects or improve services, with a commitment to adhere to privacy policies and data protection.

  • Legal Disclosure: The company reserves the right to disclose certain data if required by law to comply with legal orders or respond to competent authorities.

5. Analytics Tools and Cookies

We use analytical tools and tracking technologies to improve user experience and monitor website and service performance, such as:

  • Google Analytics 4: For analyzing visitor traffic and user behavior.

  • Meta Events Manager: To deliver relevant content and ads.

  • Google Tag Manager: To manage tracking tools.

  • Google Fonts: To improve visual design.

You can manage your cookie preferences through the consent window displayed when visiting the site for the first time.

6. Consent and Compliance with International Regulations (GDPR)

We process your personal data based on:

  • Your explicit consent when using our services.
  • Legitimate interests in improving our services.

We keep a record of privacy preferences and data to ensure full compliance with international regulations, including the General Data Protection Regulation (GDPR).

7. User Rights

According to international regulations, users have the following rights:

  • Access: Request a copy of their personal data.

  • Correction: Request correction of any inaccurate data.

  • Deletion: Request the deletion of their personal data.

  • Data Portability: Request their data in an organized format.

  • Objection: Object to the processing of their data in certain circumstances.

These rights can be exercised by contacting us at the email: info@soqyawells.com.

8. External Links

The Soqya website may contain links to external websites. We are not responsible for the privacy policies of these websites, and we recommend reviewing their privacy policies before submitting any data.

9. User Responsibility for Protecting Their Data

To protect your data, we advise you to follow these guidelines:

  • Do not share login details with third parties.

  • Ensure you use secure and updated devices.

  • Immediately notify us if you suspect any unauthorized access to your account.

  • Avoid entering personal data on untrusted websites.

10. Policy Amendments

We may modify this privacy policy from time to time. Please review this page periodically for any updates. Any changes will be reflected in this document, and the new version will be posted on our website.

This privacy policy ensures that we maintain transparency and prioritize the protection of your personal information.